Renew/Stop Subscription

GoodWhale offers an auto-renewal subscription, which means that your subscription will automatically renew at the end of the subscription period. This is a common practice for subscription services as it provides convenience for customers and ensures uninterrupted access to the service.

The next billing date or renewal date of your subscription can be found on the “Subscription” tab within the GoodWhale app or website. This allows you to keep track of when your subscription will renew and when the next payment will be due.

If you decide you no longer want to use the GoodWhale service and wish to stop your subscription, you need to manually turn off the auto-renewal function. Here are the steps:

  1. First, log into your GoodWhale account at app.goodwhale.com/login. You need to do this through a web browser such as Google Chrome or Safari.
  2. Once logged in, navigate to the “Subscription” section and scroll down to the bottom of the page. There, you should see a switch or toggle for “Auto-Renewal”. By default, this is set to ON, meaning your subscription will continue to renew automatically. If you tap or click on this switch, it should go from ON to OFF, indicating that auto-renewal has been deactivated.

However, there are some important points to note:

  • If you’ve subscribed to GoodWhale through an app store (like Apple’s App Store or Google Play Store), you won’t be able to turn off auto-renewal through the GoodWhale website or app. Instead, you’ll need to go to the respective app store, find the Manage Subscription section, and turn off auto-renewal there.
  • Turning off auto-renewal won’t refund any charges that have already been made. If your card has been charged for the next renewal period, you won’t be able to get that charge reversed by stopping your subscription. You need to turn off auto-renewal before your subscription renews if you want to avoid being charged for the next period.