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GoodWhale/Company Information/Contact
Email: [email protected]
Address: 1557 Keppel Road, Unit 01-01, Singapore 089066. We are open Monday to Friday from 10 am until 7 pm (SG Time). Closed on Weekends. We can also be reached at https://hello.goodwhale.com.
Phone/Contact Number: We do not have a hotline at this moment. Do reach us at https://hello.goodwhale.com.

About GoodWhale
GoodWhale was created to make financial literacy inclusive and easily accessible to all. We know how lonely or confusing the road can be!
Our application empowers everyday people to understand stocks in a fun and simple way.
Through our fun and engaging platform, you can expect to research and understand your investments in a simple yet comprehensive manner while leveling up your skills through fun content.
Inception: 2018
Users: 120,000
Covers more than 60,000 stocks.

History:
2018: Founded in Singapore
2019: Launched Beta in Malaysia
2020: First Paying Customers
2022: App Revamp
2023: More than 120,000 Registered Users

Upset by the sea of confusing and dull information when doing investment research, GoodWhale was born to make investing fun and digestible for everyone!

Inception
In 2018, GoodWhale was launched and initially focused on providing stock analysis tools and data for retail investors. With its comprehensive done-for-you stock evaluations, users enjoyed its ease and reliability of it. However, the GoodWhale team realized that our mission was more than just providing stock data. It was about empowerment and extending the benefits of stock investing to everyday people.

Today
GoodWhale was created to make financial literacy inclusive and easily accessible to all. We know how lonely or confusing the road can be! Our application empowers everyday people to understand stocks in a fun and simple way. Through our fun and engaging platform, you can expect to research and understand your investments in a simple yet comprehensive manner while leveling up your skills through fun content.

Tomorrow
Going in the right direction, GoodWhale has attracted more users and new team members who align with our mission and will continue to solve problems for the investment community. Along with the growing interest in financial planning, GoodWhale is eager to embrace what the future holds.

What We Stand For

• Inclusiveness: We believe that financial literacy should be inclusive and easily accessible to all.
• Empowerment: We help investors like you reduce risks by empowerment through knowledge.
• Fun: We believe that like all forms of learning, mastering stock investing can be a fun and engaging process.

There are three Subscription/Price Plans:

Free Plan: This plan is ideal for beginners or individuals who are just starting to explore the world of stocks and investments. With access to stock news and basic data, users can stay informed about the latest happenings in the stock market. The plan also allows users to analyze up to 10 companies per month, which means they can start learning about company performance and the factors that influence stock prices. The watchlist feature allows users to track specific companies and monitor their stock performance over time.

Smart Plan ($9.90/month): This plan is designed for individuals who are more actively involved in stock trading or investing. In addition to the features offered in the Free plan, the Smart plan offers access to 10 years of data, enabling users to analyze longer-term trends and patterns. The plan also increases the number of company analyses per month to 50, providing more opportunities for in-depth research and evaluation. The Smart plan also includes 3 stock screeners, tools that allow users to filter stocks based on specific criteria, and 3 portfolios, allowing users to manage and track their investments more effectively.

Pro Plan ($49.90/month): The Pro plan is aimed at professional investors or individuals who have substantial experience in stock trading or investing. It offers all the features of the Smart plan but allows for up to 500 company analyses per month, catering to users who need to conduct extensive research across a wide range of companies. The Pro plan also includes 10 stock screeners, offering users more flexibility in filtering and selecting stocks, and 10 portfolios, enabling comprehensive management and tracking of multiple investment portfolios.

In terms of proprietary analysis, the free plan offers basic features, which likely include fundamental analytics useful for beginners. The Smart plan steps up to advanced features, which could include more complex analytics or predictive tools. The Pro plan offers the full suite of proprietary analytics, likely providing the most detailed and comprehensive insights into company performance and stock market trends.

Renew/Stop Subscription

GoodWhale offers an auto-renewal subscription, which means that your subscription will automatically renew at the end of the subscription period. This is a common practice for subscription services as it provides convenience for customers and ensures uninterrupted access to the service.

The next billing date or renewal date of your subscription can be found on the “Subscription” tab within the GoodWhale app or website. This allows you to keep track of when your subscription will renew and when the next payment will be due.

If you decide you no longer want to use the GoodWhale service and wish to stop your subscription, you need to manually turn off the auto-renewal function. Here are the steps:

1. First, log into your GoodWhale account at app.goodwhale.com/login. You need to do this through a web browser such as Google Chrome or Safari.
2. Once logged in, navigate to the “Subscription” section and scroll down to the bottom of the page. There, you should see a switch or toggle for “Auto-Renewal”. By default, this is set to ON, meaning your subscription will continue to renew automatically. If you tap or click on this switch, it should go from ON to OFF, indicating that auto-renewal has been deactivated.

However, there are some important points to note:

• If you’ve subscribed to GoodWhale through an app store (like Apple’s App Store or Google Play Store), you won’t be able to turn off auto-renewal through the GoodWhale website or app. Instead, you’ll need to go to the respective app store, find the Manage Subscription section, and turn off auto-renewal there.
• Turning off auto-renewal won’t refund any charges that have already been made. If your card has been charged for the next renewal period, you won’t be able to get that charge reversed by stopping your subscription. You need to turn off auto-renewal before your subscription renews if you want to avoid being charged for the next period.

Following are some of GoodWhale’s Best Features:

Analysis: This is a comprehensive set of tools to help users assess the value and risk associated with different stocks and companies. This includes:
Risk Rating: This tool assesses the potential risk associated with different stocks and companies. It looks at factors like governance issues and accounting treatments, which can be indicative of potential problems or risks. The assessments are vigorously supported by backtesting, a method where strategies and algorithms are tested on historical data.

Star Chart: This provides a comprehensive view of a company’s performance across various key factors, including profitability, financial health, growth, assets, and dividends. This can help users understand how a company has performed historically and assess its potential for future growth.

Valuation Line: This tool uses algorithms to calculate the intrinsic value of a company. The intrinsic value is an estimate of the actual value of a company, independent of its current market price. The tool also calculates the Margin-of-Safety, which is a principle of investing that involves only buying securities when their market price is significantly below their calculated intrinsic value.

Screener: This tool allows users to quickly search for and identify companies that match their investment preferences. This might involve screening companies based on factors like their industry, size, profitability, growth potential, and more.

Portfolio: This tool allows users to keep track of their investment positions. This includes monitoring the performance of these positions over time, which can help users make informed decisions about when to buy or sell.

Watchlist: This feature allows users to keep an eye on potential companies to invest in. Users can organize these companies into one space, and the watchlist provides a consolidated view for easy monitoring. Notifications can be set up to alert users when there are significant developments or opportunities related to these companies.

How updated is the market data/analysis provided?

Share prices: These are the prices at which shares of a company are bought and sold in the stock market. Since GoodWhale’s data isn’t real-time, you wouldn’t see share prices changing instantly as they fluctuate during the trading day. Instead, the prices are updated at the end of the trading day, reflecting the final price at which the shares were traded that day. This is often referred to as the closing price.

Financial Statements: These are reports produced by a company to present its financial performance and position over a certain period. They include the balance sheet, income statement, and cash flow statement. GoodWhale updates these within 3-5 working days from the date of the official announcement released to the exchange. This means that after a company releases its financial statements, you can expect to see the updated information on GoodWhale within about a week.

Analysis and Valuation: These are likely to include measures and assessments such as the company’s earnings per share (EPS), price-to-earnings (P/E) ratio, and other financial ratios and indicators that investors use to evaluate a company’s worth and the potential profitability of investing in its shares. These pieces of information are updated according to the latest financial statements. So, when a new financial statement is released and updated on GoodWhale, the analysis and valuation metrics based on that statement would also be updated.

Please note that while this information aims to be as accurate as possible, the details of GoodWhale’s data update procedures are subject to change and may vary. It’s always a good idea to refer directly to GoodWhale’s own resources for the most current and precise information. Additionally, this information is intended to provide general insight into these types of data updates and may not account for all specifics or nuances. The actual timing and nature of updates may depend on a range of factors, including but not limited to the policies of the stock exchange, the company in question, and GoodWhale itself. This information should not be used as the sole basis for making investment decisions. Always conduct thorough research and consider seeking advice from a qualified financial advisor.

If you received an email stating that your payment for an upcoming subscription with GoodWhale was unsuccessful, it implies that the charge to your card couldn’t be processed.

Firstly, it’s suggested to check with your bank or card issuer directly. This is because it’s likely that your bank may have blocked the transaction, or there may be unresolved issues related to your credit card.

After resolving the issues with your bank, you can then re-enter the details of the same card or use a different card to complete the pending payment and continue with your subscription.

Here are the detailed steps to follow:

1. Log in to GoodWhale’s application at http://app.goodwhale.com/login using Google Chrome or Safari with your login credentials.
2. Navigate to the “Subscription” section and click on “Settle Payment”. This will prompt you to complete your pending payment.
3. On the payment page, you can enter the details of a new credit or debit card number. If you’ve sorted out issues with your bank, you may choose the “Use Existing Card to Pay” option.

It’s important to note that these steps need to be completed within 7 days from the date of the email to prevent your subscription from being canceled. If the subscription is canceled, you would need to re-subscribe at the current subscription plan price.

At present, we at GoodWhale are primarily focusing on subscriptions made via credit or debit cards. We understand the convenience and flexibility that alternative payment methods can bring to our users, so we are exploring options to include more payment methods in the future. As of now, our priority is to ensure a seamless and secure payment experience through credit and debit cards. We appreciate your patience as we work towards expanding our payment options.

Here’s how we can apply a promo code at GoodWhale:

If we are on a 7 or 14-day trial:
1. We first go to http://app.goodwhale.com/login using Safari or Google Chrome.
2. We log in as a returning customer or create a new account on the GoodWhale login page.
3. Once logged in, we go to “Subscription” and select “Activate Subscription”. We key in and apply our promo code when the popup message appears.
4. We must complete all compulsory fields with our billing information. It’s important to double-check that our promo code was successfully applied on the top right corner of the page. If not, we need to enter the promo code again and click apply.
5. We then click ‘Submit’. Our subscription ID will pop up once the process is successful.
6. Finally, we click ‘Ok’ and select our exchange(s) to get started with GoodWhale.

For those of us who are new or do not have a GoodWhale Subscription:
1. We go to http://app.goodwhale.com/login with our Safari / Google Chrome browser.
2. We log in as a returning customer or create a new account on the GoodWhale login page.
3. Then we go to “Subscription” and select our preferred plan (Smart/Pro). We click on “Subscribe Now” when the popup message appears.
4. We enter our Promo Code or Referral Code on the top right corner of the page and make sure to click ‘Apply’. We need to check if all information is correct.
5. We complete all compulsory fields with our billing information.
6. We click ‘Submit’. Our subscription ID will pop up once the process is successful.
7. Finally, we click ‘Ok’ and select our exchange(s) to get started with GoodWhale.

If we already have a GoodWhale Subscription:
1. We go to http://app.goodwhale.com/login with our Safari / Google Chrome browser.
2. We log in as returning customers.
3. We go to “Subscription” and select “Extend Subscription”. We key in and apply our promo code when the popup message appears.
4. We complete all compulsory fields with our billing information. We double-check to make sure our promo code was successfully applied on the top right corner of the page. If not, we enter our promo code again and click apply.
5. We click ‘Submit’. Our subscription ID will pop up once the process is successful.
6. Lastly, we click ‘Ok’ and select our exchange(s) to get started with GoodWhale.

In all cases, it’s crucial to ensure that our promo code is correctly applied and our billing information is filled out accurately to ensure a smooth subscription process.

GoodWhale’s subscription fees are different on Apple In-App Purchases, and there are a few reasons for this. The price you see is primarily determined by your locality and the current currency exchange rates. In addition to this, the fee includes a service fee paid to Apple and may also include a markup and Goods and Services Tax (GST), if applicable. As a result, the final price you see on Apple In-App Purchases can be higher than the subscription price on GoodWhale’s website.

To help our users maximize their value, we encourage them to subscribe to GoodWhale via our web browser at http://app.goodwhale.com/. By doing so, you can bypass the additional fees associated with Apple In-App Purchases and enjoy our services at a lower price.

We understand that you might be wondering why you didn’t receive your free 7-day GoodWhale trial after subscribing through Apple In-App Purchase. Unfortunately, at this moment, we’re unable to offer the free 7-day trial to those who opt to subscribe via Apple In-App Purchase.

As a solution, we strongly recommend that you subscribe to GoodWhale through our web browser at http://app.goodwhale.com/. This method will enable you to access the free 7-day trial. We apologize for any inconvenience this may have caused and we appreciate your understanding.

To upgrade the GoodWhale subscription that we’ve purchased through Apple In-App Purchase, we can proceed to “Subscription” and then select “Manage Subscription in iOS”. The “Manage Subscription” option in the iOS settings is where we can modify our subscription details, including upgrading to a different plan. Please note that the exact navigation may vary slightly depending on the version of iOS we are using. It’s also important to be aware that any changes we make to our subscription will be handled by Apple’s payment system, as it’s tied to our Apple ID.

To cancel the GoodWhale subscription that we’ve purchased through an Apple In-App Purchase, we need to follow these steps:

1. Open the GoodWhale app on our iOS device and navigate to “Subscription.”
2. Within this section, we select “Manage Subscription in iOS.”
3. Finally, we choose the option to “Cancel subscription.”

This process will stop the renewal of our current subscription on the GoodWhale app, a process referred to as “Turn Off Auto Renewal.”

If we desire to stop our subscription immediately and request a refund, we should reach out to Apple Customer Support directly. They can assist us with our refund request and any additional queries we might have related to our GoodWhale subscription.

When attempting to subscribe to the GoodWhale App through Apple In-App Purchase, we’re sorry to inform you that it’s not possible to apply any promo code. As a workaround, we encourage you to subscribe to GoodWhale via a web browser, such as by visiting http://app.goodwhale.com/. This alternative method allows you to apply a promo code at the checkout stage, ensuring you can take full advantage of any promotional offers you have.

We acknowledge that some users are not able to find or download GoodWhale from the App Store or Google Play Store. If you’re experiencing this issue, it may be due to your mobile phone’s operating system not being compatible with GoodWhale’s mobile apps. Specifically, GoodWhale for iOS and GoodWhale for Android is designed to work on devices running Android 8.0 and above or iOS version 11.3 and above, respectively.

We understand that this can be frustrating, especially when you’re eager to use our services. But don’t worry, we’ve got you covered. If your device isn’t compatible with our mobile apps, we encourage you to use GoodWhale’s browser version instead. You can access this version directly on your mobile device’s browser, such as Google Chrome or Safari, by going to http://app.goodwhale.com/login. This alternative will enable you to enjoy GoodWhale’s features without needing to download an app from the App Store or Google Play Store.

We can confirm that as of now, GoodWhale does not offer a compatible native app for iPads and Android tablets. Despite this, it’s not all bad news. You can still access GoodWhale’s services via your tablet’s web browser. For optimal performance and the best user experience, we recommend using either Google Chrome or Safari on your tablet. To access GoodWhale, simply navigate to the browser version of the platform at https://app.goodwhale.com.