If you received an email stating that your payment for an upcoming subscription with GoodWhale was unsuccessful, it implies that the charge to your card couldn’t be processed.
Firstly, it’s suggested to check with your bank or card issuer directly. This is because it’s likely that your bank may have blocked the transaction, or there may be unresolved issues related to your credit card.
After resolving the issues with your bank, you can then re-enter the details of the same card or use a different card to complete the pending payment and continue with your subscription.
Here are the detailed steps to follow:
- Log in to GoodWhale’s application at http://app.goodwhale.com/login using Google Chrome or Safari with your login credentials.
- Navigate to the “Subscription” section and click on “Settle Payment”. This will prompt you to complete your pending payment.
- On the payment page, you can enter the details of a new credit or debit card number. If you’ve sorted out issues with your bank, you may choose the “Use Existing Card to Pay” option.
It’s important to note that these steps need to be completed within 7 days from the date of the email to prevent your subscription from being canceled. If the subscription is canceled, you would need to re-subscribe at the current subscription plan price.