FAQs Archive - GoodWhale

Q: Is GoodWhale compatible with iPads and Android tablets?

We can confirm that as of now, GoodWhale does not offer a compatible native app for iPads and Android tablets. Despite this, it's not all bad news. You can still access GoodWhale's services via your tablet's web browser. For optimal performance and the best user experience, we recommend using either Google Chrome or Safari on your tablet. To access GoodWhale, simply navigate to the browser version of the platform at https://app.goodwhale.com.

Q: I cannot find or download GoodWhale in the App Store / Google Play Store

We acknowledge that some users are not able to find or download GoodWhale from the App Store or Google Play Store. If you're experiencing this issue, it may be due to your mobile phone's operating system not being compatible with GoodWhale's mobile apps. Specifically, GoodWhale for iOS and GoodWhale for Android is designed to work on devices running Android 8.0 and above or iOS version 11.3 and above, respectively. We understand that this can be frustrating, especially when you're eager to use our services. But don't worry, we've got you covered. If your device isn't compatible with our mobile apps, we encourage you to use GoodWhale's browser version instead. You can access this version directly on your mobile device's browser, such as Google Chrome or Safari, by going to http://app.goodwhale.com/login. This alternative will enable you to enjoy GoodWhale's features without needing to download an app from the App Store or Google Play Store.

Q: Why didn't I get my free 7-day GoodWhale trial after subscribing via Apple In-App Purchase?

We understand that you might be wondering why you didn't receive your free 7-day GoodWhale trial after subscribing through Apple In-App Purchase. Unfortunately, at this moment, we're unable to offer the free 7-day trial to those who opt to subscribe via Apple In-App Purchase. As a solution, we strongly recommend that you subscribe to GoodWhale through our web browser at http://app.goodwhale.com/. This method will enable you to access the free 7-day trial. We apologize for any inconvenience this may have caused and we appreciate your understanding.

Q: I Received An Email Saying My Payment Is Unsuccessful for My Upcoming Subscription. What Should I Do Now?

If you received an email stating that your payment for an upcoming subscription with GoodWhale was unsuccessful, it implies that the charge to your card couldn't be processed. Firstly, it's suggested to check with your bank or card issuer directly. This is because it's likely that your bank may have blocked the transaction, or there may be unresolved issues related to your credit card. After resolving the issues with your bank, you can then re-enter the details of the same card or use a different card to complete the pending payment and continue with your subscription. Here are the detailed steps to follow: Log in to GoodWhale's application at http://app.goodwhale.com/login using Google Chrome or Safari with your login credentials. Navigate to the "Subscription" section and click on "Settle Payment". This will prompt you to complete your pending payment. On the payment page, you can enter the details of a new credit or debit card number. If you've sorted out issues with your bank, you may choose the "Use Existing Card to Pay" option. It's important to note that these steps need to be completed within 7 days from the date of the email to prevent your subscription from being canceled. If the subscription is canceled, you would need to re-subscribe at the current subscription plan price.